Q. What is your return policy?

If you are not entirely satisfied with your Bulova product you may return it to us within 14 days of the date of the invoice. You will be charged restocking fees (SEE RETURN POLICY PAGE FOR DETAILS), in addition to that, you will be charged for shipping and handling and the credit card merchant fees for returned items of 5% of the total retail price. In the case of items which have been shipped free of charge, we will charge you for the shipping. All our items are shipped fully insured and should a shipment appear to be visibly damaged on arrival you should refuse to accept it and contact us via email to customerservice@uticawatches.com to request a replacement. All items to be returned will require our Return Merchandise Authorization number which should be requested through the above email address and must be clearly written on your original invoice and on the return-shipping label.

Returned items must be new and unused, and for watches, in unworn condition, having not been sized or altered in any way. In addition, returned items must be accompanied by their original packaging, tags, warranty cards, documentation, and manuals.

When returning items, the package must be prepaid and insured for the full purchase price by a carrier that can be tracked such as UPS, FedEx or United States Postal Service registered mail. Please allow up to 14 days to process a refund.

Q. Is your ordering system secure? Is your site secure?

We use the industry standard Secure Socket Layer (SSL) data encryption process from the very moment you begin to place your order with UticaWatches.com so that your information is fully secure and your purchase protected. When you look at our domain address on your Internet browser during this process you will see the http:// change to https:// evidencing this secure environment. It is not possible for any third party to un-encrypt this communication at this stage and so your information is perfectly safe.

To further protect you from credit card fraud we will not ship items to any address other than the primary card holder's address unless an alternative address has been pre-approved by the issuing bank This alternative address must be requested by the primary card holder prior to placing an order (see Q. To where can I have my order shipped? below)

If you have any further questions please contact us directly at customerservice@uticawatches.com

Q. Do your watches carry a warranty?

Bulova timepieces carry a two year limited warranty from the date of purchase. The warranty covers any and all parts of the timepiece that may need repair due to defects in materials or workmanship under normal use. The incidence of defects in new Bulova timepieces is extremely low. Please note that damage caused by neglect or misuse, including water damage (please see Water Resistance under Watch and Clock Terms) is not covered under the Bulova warranty.

Q. What if the item I have selected is not available?

If an item is not available you will be notified within two business days via email and you will be able to choose to either cancel the order, make an alternative selection or wait until the item is available.

Q. Do I have to pay sales tax?

UticaWatches.com is operated out of the State of Oklahoma. All orders for Bulova watches and Bulova clocks placed by residents of the State of Oklahoma are subject to a Oklahoma State Sales Tax. For purchases made by residents in all other states in America, UticaWatches.com is not required to charge sales tax.

Q. How will I know my order has been received?

You will be sent an email confirming your order to the email address given to us at the time you place your order. If an item is not available you will be notified within two business days via email and you will be able to choose to either cancel the order, make an alternative selection or wait until the item is available.

Q. Do you ship internationally?

We are only able to ship our Bulova products to customers within the continental United States against credit cards issued by US domestic banks. Click here to place international orders for Bulova watches and clocks

Q. To where can I have my order shipped?

Orders can be shipped to any address within the United States provided that we are given a physical street address. Click here to place international orders for Bulova watches and clocks UPS will not deliver to PO Boxes. For the protection of our customers, orders will normally only be shipped to the primary billing address of the credit card holder. If you wish to place an order for deliver to an address other than the primary billing address on your credit card you may need to notify the credit card issuing bank of this alternative address before placing your order with us. Simply call your credit card company using the toll free number on the back of your credit card and create an 'alternate shipping address'. This serves simply as a note on your account, stating that goods can be delivered to this alternative address, other than the primary card holder's address. All shipments over $750 must be signed for by the addressee.

Please note that customers will be charged a fee of $15 to reroute an order after it has been processed and delivered to our shippers. You must ensure that the address to which you are requesting delivery is an acceptable and workable arrangement for you, especially on orders over $750.

Q. What are your shipping charges and what options do I have?

We offer free ground shipping for all Bulova, Accutron and Caravelle watches over $160.00 (before tax, shipping and handling) with a guaranteed five days delivery to any address in the lower 48 states. Bulova Grandfather Clock Shipping Watch orders for less than $160.00 will be charged at a rate of $10.95 for all shipping and handling. We also offer UPS 2nd Day Air at a flat rate of $19.00 for all orders. Due to the increased risk of fraud, all requests for 2nd Day Air are processed manually. After we have verified your credit card details directly with your issuing bank, please make sure that you are available on the telephone number you provided, to confirm the order with customer service.

Bulova clocks are shipped against weight.

Q. When will my order be shipped?

Once your credit is approved, usually in 'real time' while placing your order, the item will be shipped within two business days. If the item is not available you will be notified via email at that time and invited to either change your order, cancel the order, or wait until the item is in stock.

Q. What does Water Resistant mean on a Bulova watch?

Any Bulova watch marked with 'water resistant' but not carrying any specific depth is designed to withstand accidental splashes of water only and should never be submerged in water. We recommend that one never wear a watch while swimming unless the watch states that it is water resistant to at least one hundred and fifty feet (50M). This is due to the increased water pressure associated with the action of swimming. Please go to the navigation bar Watch and Clock Terms for more complete information on water resistance and its meaning.

Q. I have an older Bulova watch. How can I tell what year it was made and if it's worth anything?(Bulova Manufacture Date)

Starting in 1948 Bulova began marking the back of watch cases with the year of the watch. To determine the age of a watch made prior to 1948, you would need to send it to Bulova service, as the only year indication for these watches is inside the casing. For watches from 1948 and 1949 the actual year is printed. After that, a letter denoting the decade followed by the digit of the year is marked. This practice began in the '50s, with the letter L. M signified the '60s, N the '70s, P the '80s, T the '90s and A the '00s (2000). So, for example, if P9 is on the case back, the watch was manufactured in 1989. The only way to know the value of a watch, unfortunately, is to have it appraised by a professional jewelry appraiser.

Q. The bracelet on my watch is too small. Can links be added?,

Yes. You can arrange to get extra links through the Bracelet Department. An additional two extra links can be supplied at no cost (except bracelets that are made of karat gold, for which all extra links must be purchased.) Any additional links (beyond the first two) must be purchased. Send your request, with the watch so the links can be attached, to:

Case & Bracelet Department 26-15 Brooklyn-Queens Expressway Woodside, New York 11377

Q. How do I shorten my watch bracelet (remove links)?

Information on the removal of links from a watch band. If you want our technicians to adjust your watch band at the time of purchase, please indicate the correct diameter and/or the number of links to be removed in our order form comments box. Your new watch band will be adjusted at no charge. You also have the option of bringing the watch to a qualified jeweler to have it adjusted.

Q. Where can I find a battery for my old tuning fork Accutron watch?

The original mercury-based button batteries (cells) for these watches have become obsolete. The sale of mercury cells has been banned by law in some states because of environmental hazards. Major battery manufacturers have discontinued the production of these mercury-based cells. Silver oxide-based watch cells, the type used in most of today's quartz watches, are available in sizes which can be used as substitutes for the most popular sizes of Accutron mercury cells. There are, however, several important points which must be taken into consideration: A silver oxide-cells is 1.55 volts, compared with a mercury cell's 1.35 volts. The use of this slightly higher voltage cell will not affect the performance of a correctly adjusted Accutron. If the watch does not operate properly with a 1.55 volt substitute, the fault is either an incorrect adjustment of the movement, or worn parts in the movement. Using a 1.55V cell will not cause any damage to the movement. The following chart will help you find a substitute battery for your watch:

*Slightly smaller in size than original battery

Q. Can I still have my old tuning fork Accutron watch repaired?

Although parts for repairing the old Accutrons are no longer available, you do have the option of replacing the movements on most of these old watches with a modern "Quartz" movement. There is one Accutron men's model for which the movement cannot be replaced. That model has the setting knob (crown), plus the coin slot battery cover on the back of the watch as on most watches. Bulova's service center can clean and adjust any Accutron that does not require parts.